We’re in the midst of implementing a new business tool/offering through LabTech. A few years back, I worked with a company that had purchase “SilverBack”, a solution for MSP’s (Managed Service Providers) that allowed management and monitoring of remote sites. My thinking says that, although “good”, the advances in frameworks and functions have taken us to a new level. LabTech delivers a solution that provides for an incredible level of capabilities. Developed by an MSP for MSP’s, it shows.

The claim, “anywhere in three clicks” just might be true. Drill down within such easy grasp to see a config or report? Quickly done. Want to defrag a drive? Quickly done. Three clicks (as long as a dbl-click is counted as one, otherwise it’s four!!!).

Integration, depth, and usability are starting to show themselves as we continue to move forward with the initial implementation. Reports that allowed us to quickly determine which hosts on a network had Adobe Acrobat vs Adobe Acrobat Pro were quickly had.

Other functions that work for the Technician are the Redirectors. With choices. RDP, VNC, http, and https are a few of the choices one has when needing to access or to see how the end user sees certain web content.There’s even a set up to your LogMeIn account.

Scripts that allow removal of unwanted and unneeded “toolbars” are also available. Why we are continually pummeled by the likes of Google, Microsoft, Java, and other concerns to install another piece of their junk amaze me. LabTech lets me remove them. Remotely. Automatically. Kind of like a “search and seizure” mission.

I look forward to writing more about LabTech in the future, both near and far. I like choices. I like possibilities. LabTech appears to offer both!